All the feedback we have received so far has been helped us form this charter, it is ever growing and changing to suit the needs of your business. Meeting the expectations of the business we work with and committing ourselves to providing you with exactly what you need 100% of the time.
The charter below is ever changing given the feedback we receive, if you have anything you would like to add to our charter or feel the need for things to be changed, please do not hesitate to get in contact with us as soon as possible. We give you the rains to form our business to make it work for yours.
Giving you the power to shape and mould our business.
Phoenix Outsourcing Ltd operate between the times of 09:00 to 17:30. This makes sure that we’re always here when you need us the most. We operate a UK based call centre that we are very proud of, our customer support is among the best in the country.
At Phoenix we know your time is valuable, and that’s why we answer every call received during our opening hours. All other methods of communication that is received during our opening times will be seen and dealt with within the hour.
Our promise to you is that everytime a change is made in any legislation we will contact you as soon as possible to notify you about that change, that is any and all changes in legislation that may affect your business and if totally necessary will organise it to be presented to you at your place of business.
We strongly believe that protecting your personal details is of the utmost importance, and that’s exactly why we will not share them anywhere, or with anybody, unless of course, we have your permission to do so.